Q: DO I NEED AN ACCOUNT TO PLACE AN ORDER?
A: To pay for your order on Megalook mall, follow the steps below:
1) Select the order and click the "Pay Now" button
2) Choose PayPal payment method on the checkout page
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept the following payment methods:
Credit cards: VISA, MasterCard, Paypal and American Express.
Interac: You can pay for your order online. please note that the cardholder must have access to online banking.
Q: HOW CAN I TRACK MY ORDER?
A: Here is how you track your order:
Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.
Q: I CAN'T TRACK MY ORDER USING THE TRACKING NUMBER PROVIDED. WHAT CAN I DO?
A: If you can't track your order using the tracking number provided:
1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.
2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A: Normally the package can be delivered with 3-5days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address.
Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.
A: If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.
Q: WHY WAS MY ITEM/ORDER CANCELED?
A: Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us
Q: WHAT IF I FORGET MY PASSWORD?
A: We can quickly email you a link to reset your password. Click here to go to the log-in page and then click "Forgot your password?".
Q: WHEN WILL I RECEIVE MY REFUND?
A: The the refund caused by order cancellation, refund agreement or Mediation will be processed instantly from MEGALOOK account. However, it may take 7-10 business days for it to display on your credit card statement.